FAQs

How does SewHayleyJane work?

When you subscribe you will choose which box best suits you out of the three options here. The contents of each box are carefully selected by me and will often be themed. The boxes are then sent out around the 10th of each month to arrive within a few days.
When you sign up you will create a unique login which will give you greater access to content on the website. Some of the blog posts are available to subscribers only - that’s you!

How much does it cost and how will I be charged?

There are 3 box sizes to choose from:

  • The Mini Box costs £20
  • The Classic Box costs £35
  • The Luxury Box costs £65

You will be charged for your first box the day you sign up and then be automatically charged every month on the 2nd until you cancel your subscription. For example, if you sign up on the 6th September, you will be charged that day and will receive your first box on, or around the 10th October. You will next be charged on the 2nd of November and will receive your second box on or around the 10th November.

When will my box arrive?

I aim to ship out the boxes around the 10th of each month. When you sign up you will receive the next months box. For example, if you sign up on the 3rd of July you will receive your first box around the 10th August. This is because I only order the stock that I need.

Can I change my subscription?

You can change your subscription at any time before the monthly dispatch via the boxes section of the website.

If you upgrade your subscription to a more expensive option, after having already paid for that month, you will be charged the difference.

How do I cancel my subscription?

You can cancel your subscription at any time by logging in to the website and finding the option to cancel in your account page. Please note that you will need to cancel before the 25th of the month in order to avoid being charged for the next months box. If you cancel anytime after the 25th you will be charged and be sent your final box the following month.

Please note there is no charge to end your subscription and you are not trapped into a contract, you may cancel at any time and re-subscribe at any time.

Where do you ship to?

Currently I can only ship to those in the United Kingdom. Postage and packaging is included in the cost of the subscription.
I am hoping to be able to ship outside of the UK in the future.

Can I buy a subscription as a gift for someone else?

Absolutely! Just enter their delivery details during checkout process. In the future I will be looking into offering 3 and 6 month gift subscription options, currently however, the only option is a monthly rolling payment.

What if I don’t like what is inside my box?

Every care is taken to include quality items that I think you will like, but there are times where the fabric option just isn’t to your taste. Unfortunately due to the nature of the company I cannot offer replacements or accept returns at this time unless the product is in someway damaged. However, some suggestions I have for you include:

  • Gift the fabric to someone else
  • Make something for a loved one
  • Use the fabric to practice a new pattern or techniques
  • In the future I am hoping to open an online forum where you can connect with other subscribers. There will be a fabric swap section where you can upload any fabric, not just that from your box that someone else might enjoy. Until then you can do this through the facebook group.

If there is a damaged product in your box please contact me at hello@sewhayleyjane.com and I will take it from there.

What should I do if my box hasn’t arrived?

Please allow an extra 5 days for your box to arrive, especially if the 10th falls on a weekend or bank holiday. If it still hasn’t arrived after 5 days please contact me and I will either send a replacement or refund you for that month.

Refunds

In the event I issue a refund, I'll submit it to your bank immediately via my payment gateway Stripe. You will then receive the funds in your account approximately 5–10 business days after the date on which the refund was initiated. (This is an aspect of how the banking system works so can't be hurried along unfortunately)

Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off of your bank statement, and a separate credit is not issued.

I am a designer/maker and would love to get involved

I love discovering new brands that fit with the concept of the company. If you have something that you think would work well and would like to be featured in one of the boxes please contact me at hello@sewhayleyjane.com

If you have any other questions please contact at hello@sewhayleyjane.com